Terms & Conditions

Welcome to Shree Ramdev International. These Terms & Conditions govern your access to and use of our website and the services made available through it.

By accessing or using this website, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.

For the purposes of these Terms & Conditions, the following terms shall have the meanings described below:

• Company means Shree Ramdev International.
• Website means the Shree Ramdev International website and its associated pages, features and services.
• User means any individual or entity accessing or using the Website.
• Customer means a person or entity requesting or using our services.
• Shipment means a parcel, document, consignment or other item submitted for transportation or delivery.
• AWB / Tracking Number means the identification number assigned to a shipment for tracking purposes.

You agree to use the Website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the Website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to any part of the Website or its systems.
• Interfere with the normal operation or security of the Website.
• Submit false, misleading or inaccurate information.
• Use the Website in a manner that could damage, disable or impair its operation.

Where an account or registration is required, you are responsible for providing accurate and complete information.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You should immediately notify us if you believe that your account or login credentials have been used without authorization.

Our Website may allow customers to request, manage or obtain information about courier, logistics and shipment related services.

Customers are responsible for providing correct shipment information, including sender details, recipient details, contact information, delivery address and shipment description.

Incorrect, incomplete or misleading information may affect the processing or delivery of a shipment.

Customers must not submit any item for transportation that is prohibited by applicable law, transportation regulations or the policies applicable to the selected service.

• Illegal goods or substances.
• Dangerous or hazardous materials.
• Items prohibited by applicable transportation regulations.
• Items that may create a risk to people, property, vehicles or transportation infrastructure.
• Any item whose transportation is prohibited by law.

Customers are responsible for ensuring that their shipment complies with applicable laws and service requirements.

Customers are responsible for ensuring that shipments are properly packed, sealed and prepared for transportation.

Packaging should be appropriate for the nature, size, weight and handling requirements of the shipment.

Improper packaging may increase the risk of damage during transportation and may affect the handling of the shipment.

Applicable service charges may depend on factors such as shipment details, destination, weight, dimensions, service type and other applicable service conditions.

Where payment is required, customers agree to provide accurate payment information and pay applicable charges associated with the selected service.

Any taxes, duties or other charges applicable under law may be payable as required by the relevant transaction or service.

Delivery times may vary depending on the origin, destination, service selected, operational conditions, transportation availability and other circumstances.

Estimated delivery times are not necessarily guaranteed unless expressly stated otherwise under the applicable service terms.

Delays may occur due to circumstances outside our reasonable control, including operational disruptions, weather conditions, transportation issues, regulatory requirements or other unforeseen events.

Where tracking functionality is available, customers may use the shipment's AWB or tracking number to obtain available shipment status information.

Tracking information is provided based on information available to us and may be subject to operational or technical delays.

A tracking status should not be interpreted as a guarantee of delivery at a particular time unless expressly stated.

Cancellation and refund availability may depend on the service selected, shipment status, payment status and the applicable service terms.

Where a refund is applicable, the process may require verification of the transaction and relevant shipment information.

Customers should contact us for assistance regarding a specific cancellation or refund request.

In the event of a shipment being delayed, lost, damaged or otherwise affected during transportation, the customer should contact us promptly with the relevant shipment and supporting information.

Any claim, compensation or resolution will be handled in accordance with the applicable service terms, shipment conditions, documentation and applicable law.

To the extent permitted by applicable law, the Company shall not be responsible for losses or damages arising from circumstances outside its reasonable control.

Your use of the Website may involve the collection and processing of personal information as described in our Privacy Policy.

Please review our Privacy Policy for information about how personal information is collected, used, retained and disclosed.

We may update or modify these Terms & Conditions from time to time.

When changes are made, the updated version will be posted on this page and the "Last updated" date may be revised.

You are encouraged to review this page periodically to remain informed about the current Terms & Conditions.

If you have any questions regarding these Terms & Conditions, you may contact us using the information below.